Acceptable Use Policy

Storylayer is designed for legitimate business and professional use. Permitted uses include:

• Publishing original content you own or have rights to on a schedule
• Scheduling social media posts for businesses, brands, and professional accounts
• Publishing data-driven content from legitimate data sources (CMS, databases, APIs)
• Creating and distributing branded visual content using templates
• Managing social media presence for clients as a marketing professional or agency
• Republishing your own content across multiple owned channels

The following uses of Storylayer are strictly prohibited and will result in immediate account suspension:

2.1 Spam and Inauthentic Behavior

• Sending unsolicited messages, comments, or posts to users who have not requested them
• Creating or operating fake accounts, personas, or networks
• Coordinated inauthentic behavior — using multiple accounts to artificially amplify content
• Artificially inflating engagement metrics (likes, followers, shares, comments)
• Posting the same or substantially similar content repeatedly across accounts

2.2 Harassment and Harmful Content

• Publishing content that harasses, threatens, or intimidates individuals or groups
• Distributing hate speech, discriminatory content, or content that incites violence
• Publishing content that sexualizes minors or violates child safety laws
• Doxxing — publishing private personal information about individuals without consent

2.3 Misinformation and Deceptive Content

• Publishing false or misleading information designed to deceive users
• Impersonating individuals, organizations, or brands without authorization
• Creating or distributing synthetic media (deepfakes) designed to deceive
• Publishing content designed to interfere with elections or democratic processes

2.4 Illegal Activity

• Using Storylayer to facilitate any illegal activity under applicable law
• Publishing content that infringes on copyrights, trademarks, or other intellectual property
• Promoting or facilitating the sale of illegal goods or services
• Violating privacy laws including GDPR, CCPA, or other applicable regulations

2.5 Platform Policy Violations

• Violating the Terms of Service of any connected platform (Meta, X, LinkedIn, etc.)
• Using Storylayer to circumvent platform-level restrictions or bans
• Accessing platform APIs in ways that violate their developer policies
• Using Storylayer to post content that would be removed by connected platforms

2.6 System Abuse

• Attempting to reverse engineer, hack, or compromise Storylayer's systems
• Using Storylayer to conduct security attacks on third-party services
• Sharing account credentials or reselling access without authorization
• Exceeding usage limits or attempting to circumvent rate limiting

To maintain platform integrity and prevent abuse, Storylayer enforces the following usage limits:

3.1 Post Limits

• Free accounts: Maximum 10 posts per day across all connected channels
• Pro accounts: Maximum 50 posts per day across all connected channels
• Agency accounts: Maximum 200 posts per day across all connected channels
• All accounts: Maximum 1 post per minute per connected social account

3.2 API and Data Source Limits

• Custom API data sources: Maximum 24 fetches per day per publishing workflow
• Airtable connections: Maximum 500 record checks per day per publishing workflow
• Template renders: Maximum 100 Creatomate renders per day on Pro, 500 on Agency

3.3 Account Limits

• Free accounts: Maximum 1 connected social account per platform
• Pro accounts: Maximum 5 connected social accounts per platform
• Agency accounts: Maximum 25 connected social accounts per platform

Accounts that consistently approach or exceed these limits will be reviewed. Circumvention of rate limits is grounds for immediate suspension.

All content published through Storylayer must meet these standards:

• You must own or have explicit rights to all content you publish
• Content must comply with the terms of the destination platform
• AI-generated content must be reviewed before publication — you are responsible for what is posted
• Content must not contain malware, phishing links, or malicious code
• Commercial content must comply with applicable advertising disclosure laws (FTC guidelines, etc.)

5.1 Logging

Storylayer logs all posts made through the platform including:

• Post content, caption, and media
• Destination platform and account
• Timestamp and IP address of the publishing request
• Publishing workflow configuration used

These logs are retained for 90 days and may be reviewed in response to abuse reports or legal requests.

5.2 Detection

Storylayer employs systems to detect potential policy violations including:

• Unusual posting velocity (sudden spike in post frequency)
• Duplicate or near-duplicate content across accounts
• Content flagged by platform APIs as policy violations
• Account behavior patterns inconsistent with normal business use

5.3 Human Review

Accounts flagged by detection systems are reviewed by our trust and safety team. We reserve the right to pause posting for accounts under review pending investigation.

6.1 Violation Response

Depending on the severity and nature of a violation, Storylayer may take the following actions:

• Warning — written notice of the violation with required corrective action
• Posting pause — temporary suspension of publishing pending review
• Feature restriction — limitation of specific features while investigation proceeds
• Account suspension — temporary full suspension of the account
• Account termination — permanent removal with forfeiture of subscription fees
• Legal referral — reporting to law enforcement for serious violations

6.2 Appeals

Users who believe their account was suspended in error may appeal by emailing trust@storylayer.ai within 14 days of suspension. Appeals are reviewed within 5 business days. We will reinstate accounts where we determine the suspension was made in error.

6.3 No Refunds for Violations

Accounts terminated for policy violations are not entitled to refunds of subscription fees for the current billing period.

We take abuse reports seriously. To report a violation of this policy:

• Email: abuse@storylayer.ai
• Include: description of the violation, URLs or account identifiers, any supporting evidence
• Response time: We acknowledge all reports within 24 hours and resolve within 5 business days

For urgent reports involving child safety, imminent violence, or illegal activity, email urgent@storylayer.ai with "URGENT" in the subject line. These are reviewed within 4 hours.

7.1 Platform Partner Reporting

Meta, X, LinkedIn, and other platform partners may report abuse directly to: platform-trust@storylayer.ai

• We treat platform partner reports with the highest priority
• We will cooperate fully with platform trust and safety teams
• We maintain audit logs that can be shared with platform partners upon request

Because Storylayer integrates with Meta's platforms (Facebook and Instagram), users must additionally comply with:

• Meta's Terms of Service
• Meta's Community Standards
• Instagram's Community Guidelines
• Meta's Platform Terms

Storylayer will immediately suspend access to Meta integrations for any account found to be violating Meta's policies, and will cooperate with Meta's trust and safety investigations.

We may update this Acceptable Use Policy from time to time. We will notify users of significant changes by email and by posting a notice in the Storylayer dashboard. Continued use of Storylayer after changes take effect constitutes acceptance of the updated policy.

For questions about this Acceptable Use Policy:

• General inquiries: hello@storylayer.ai
• Abuse reports: abuse@storylayer.ai
• Platform partner trust: platform-trust@storylayer.ai
• Urgent safety issues: urgent@storylayer.ai

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